Shipping policy

At SecEsafe, we want to ensure that your shopping experience is as smooth as possible. This Shipping Policy outlines our shipping and delivery practices to help you understand how your orders will be processed and delivered.

Shipping Locations

We currently ship within Australia only. We do not offer international shipping at this time. If you would like our products shipped internationally, please send us an email at sales@secesafe.com.au.

Processing Times

Once your order is placed and payment is confirmed, our team will work diligently to process and dispatch your order. Orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping: Estimated delivery time is typically 5 business days from the date of dispatch.

  2. Express Shipping: For faster delivery, you can choose our express shipping option, which typically delivers within 2-3 business days from the date of dispatch. 

Shipping Providers

We work with trusted shipping providers to ensure the safe and timely delivery of your orders. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Shipping Restrictions

Please be aware of the following shipping restrictions:

  • We do not deliver to P.O. boxes.
  • Delivery times are estimated and may vary depending on your location and external factors beyond our control.
  • We are not responsible for delays due to unforeseen circumstances or factors beyond our control, such as weather conditions, natural disasters, or courier service disruptions.

Shipping Charges

Shipping charges are calculated based on the total weight of your order and the selected shipping method. You will see the shipping cost during the checkout process before finalizing your purchase.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Delivery Issues

If you encounter any issues with your delivery or have concerns about the shipping process, please contact our Customer Service team immediately. We are here to assist you and ensure a satisfactory resolution to any shipping-related concerns.

Returns Due to Shipping Issues

If your order is returned to us due to an incorrect address provided by you, refusal to accept the delivery, or multiple unsuccessful delivery attempts, additional shipping charges may apply for reshipping your order. Please ensure that you provide accurate shipping information during the checkout process.

Contact Us

If you have any questions or require further assistance regarding our Shipping Policy or your specific order, please contact our Customer Service team at:

  • Email: sales@secesafe.com.au

Our team is here to assist you with any inquiries or concerns you may have.